Returns

CANCELLATIONS
We process our orders very quickly and unfortunately cannot typically make changes after an order has been placed. If you want to cancel or make any updates regarding your order please contact us at hello@popsparody.com to see if a modification can be made.

RETURNS
We offer a return for store credit only. Returns must be sent within 30 days of receipt of the product in order to receive store credit. Return credit cannot be applied towards future sales and/or promotions.

HOW TO PROCESS A RETURN
Please send an email to hello@popsparody.com with the order number within 30 days from the arrival date to start the return process. We will not accept any returns or exchanges reported after 30 days from the arrival time.

DAMAGED ITEMS
Please report all damaged items to hello@popsparody.com within 48 hours of receipt with a photo that shows your product(s).

NON-RETURNABLE ITEMS
Gift cards or Final Sale items

RETURN / STORE CREDIT
Once your return is received and inspected, your store credit will be processed, and a credit will automatically be applied to your Pops Parody account within 2-7 business days.

SHIPPING COSTS
You will be responsible for paying for the shipping costs when returning your item. Shipping costs are non-refundable. You should use a trackable shipping service: this is mandatory - if you do not use a trackable shipping service we will not be able to proceed with the refund.

WRONG ADDRESS
Please note that if the package doesn’t reach you after you provided a wrong or incomplete address, we will not be held accountable and will not be able to offer a full refund of your order amount - the customer is responsible for providing clear and correct shipping & billing information upon placing an order.
In these situations we will be able to resend the item back to you, but only if you cover the shipping costs.
This happens because we value the working time, shipping expenses and other resources that we have invested when dispatching the first item to you.

For further assistance, please contact hello@popsparody.com.